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Champion Fitness is the ONLY service center authorized by Interactive Fitness Holdings (IFH) to install new LICENSED software in Expresso products. All computers we sell, remanufacture or repair with a new hard drive will come with the latest version of new LICENSED software for that model. Any other service provider replacing damaged or corrupt hard drives is using pirated software that will prevent your bike from operating correctly. Any computer sent to Champion Fitness with pirated software already installed will require new LICENSED software in order for you bike to operate correctly. Should your computer require new LICENSED software, we will notify you of any additional costs before completing any repairs.